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Onyx

Client
Onyx
Role
Lead Product Designer
Company
Valere
Year
2025
Onyx — Valere case study cover with laptop, tablet and phone showing the redesigned AI chatbot dashboard

Overview

Onyx aimed to improve the UX and UI of its AI chatbot to support scalability and meet enterprise-level expectations. As Lead Product Designer at Valere, I was involved from the very beginning — participating in early discovery sessions to understand key challenges and frame possible solutions. From there, I carried the project through to the design phase, taking the lead in defining the design direction and guiding our UI team to deliver a more intuitive, polished, and scalable product experience.

Challenge

Onyx faced UX/UI challenges that needed to be addressed to meet enterprise standards: • Unpolished Interface — the original design lacked the visual clarity and professionalism expected by enterprise clients. • Limited Interaction Capabilities — the chatbot's UI struggled to support more complex use cases, which often led to user frustration. • Inefficient User Experience — the interface wasn't intuitive or scalable enough to serve the demands of large businesses with more advanced requirements.

Objective

To address these challenges, I led a full UX/UI redesign of the chatbot experience, focusing on aligning the product with enterprise needs and user expectations: • UI Overhaul — we introduced a clean, modern interface that elevated the visual standard and conveyed the professionalism expected by enterprise clients. • User-Centric Improvements — I restructured key navigation and interaction flows to make the experience more intuitive and efficient. • Refined Visual System — the new design simplified complex interactions, helping users complete tasks faster with greater clarity.

Onyx — design system component library overview with avatars, inputs, modals, notifications and upload patterns
Onyx — analytics dashboard on tablet showing total subscriptions, revenue charts and subscription plan breakdown
Onyx — six mobile screens covering token purchase, notifications, support flags, file upload, data management and chat
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Get in touch
mathevssa@gmail.com
Connect
lkdn.com/matheus-sa-almeida